We want you to love your purchase just as much as we loved packing it. There is a lot of extra energy work including energizing with crystal grids, burning sage, and a conscious intent to produce a creation to raise the vibes of the user.
Most of our products are natural and free from synthetic additives or preservatives. This means the shape and consistency may not be as perfect as mass market equivalents. Crystals in natural form and other forms such as polished pieces, bracelets, neckwear, pendants, and others consist of natural variances in shape and finish.
Crystals do have some natural marks or dents on them which is completely natural in the case of these natural stones, as these markings are often referred to as marks of mother earth on crystals. Crystal items are not perfect and often their beauty lies in the imperfections.
While we take utmost care in carefully packing products for shipping, we have no control over how the shipment is handled in transit and therefore cannot guarantee against damage. Due to the delicate nature of Crystal products, sales are final for all products and cannot be returned or refunded.
We do not accept returns unless products are damaged or broken during transit. If an item is received damaged, please email info@zennaura.in or WhatsApp +91 93553 22066 as soon as you receive the parcel to be eligible for a refund.
Once the item is received, we will inspect and contact you about the eligibility of your refund request. To be eligible for a refund/exchange, your item must be unused, in the same condition that you received it, and in the original packaging. Please ensure you send a picture of the shipment as soon as possible to help with your claim.
You have 3 days from the day of delivery to contact us. If we respond and receive no further communication from you and the 3 days have ended, you will no longer be eligible for a refund or return.
To start a return, you can contact us at info@zennaura.in. If your return is accepted, we’ll arrange a return pickup and you can hand over the parcel to the courier. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method in around 5–7 working days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
PLEASE NOTE: Selenite/Satin Spar goods can be damaged from even a fingernail scratch. Selenite/Satin Spar products are the only products that may not qualify for a return or price reduction, unless they were severely chipped during shipping.
If you wish to cancel an order, please contact us IMMEDIATELY so the order will not be processed and shipped.
Inability to contact us on time regarding package cancellations before an item is shipped will result in a non-refundable charge — NO EXCEPTIONS!
Shipping cost will be covered by you if a package was sent out and cancellation was not efficiently provided on time.